Clinic Policies
Patients Late for Appointments
We strive to run on time and respect everyone's time. However, when patients are late for appointments, it disrupts the entire office and can cause other visits to be rushed and run behind, which is not fair nor safe to other patients.
- Less than 10 minutes late: The patient will be seen, however, the visit may be cut short
- 10 or more minutes late: The patient may have to reschedule the appointment
Missed Appointments
Appointment reminders are sent via email 2 days prior to your appointment. There are no charges for the first missed appointment. Subsequent missed appointments will result in charges per clinic policy of $40.
The clinic has a dedicated cancellation line available 24/7 by calling the clinic at (226) 251-0422. Please listen to the menu options so you may leave a voicemail.
Abuse/Office Disruption
We aim to provide the best care for our patients and our patients are greatly appreciative of the care they receive. We understand that everyone has bad days, but if someone is verbally, mentally or physically abusive or causes an office disruption, it will result in immediate termination of the physician-patient relationship.
Uninsured Fees & Services
The Ontario Health Insurance Plan (OHIP) pays for the majority of medical visits and services. Some services are not covered by OHIP and are called 'uninsured fees & services'. Accommodation available for financial hardship.
Uninsured Report Forms
| Service | Fee |
|---|---|
| Sick Notes (includes Return to work/school) | $20 |
| Forms for School/Camps/Universities | $20 - $40 |
| Massage Therapy/Physiotherapy Prescription | $20 |
| Disability Certificate or other Misc Forms | $20 per page |
Procedures
| Procedure | Fee |
|---|---|
| Skin Tag Removal | From $50 |
| Wart Treatment (non-OHIP covered) | From $25 |
| Cosmetic Removal of Age Spots | From $100 |
Government Forms
| Form Type | Fee |
|---|---|
| MTO Driver's Physical and Form | $150 |
| CRA Disability Tax Credit Certificate (T2201) | $50 |
| MOH Forms, Parking Permits, CAS Reports | No charge |
Miscellaneous
| Service | Fee |
|---|---|
| Transfer of Medical Records | $40 per patient |
Questions About Policies or Fees?
Our staff is happy to answer any questions you may have about clinic policies or uninsured services.